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1. Overview
These Membership Terms & Conditions (the “Terms”) govern the MIUUM VIP membership (the “Membership”), a paid subscription offered by Premium Lane LLC (“MIUUM,” “we,” “us”). By subscribing, you agree to these Terms. The Membership is a benefits-and-rewards program layered on top of our chauffeur transportation services; it is not transportation itself and does not guarantee vehicle availability except where expressly stated for a plan.
2. Eligibility & Account
- You must be at least 18 years old and have a MIUUM account with a valid email.
- The Membership is personal to your account and is non-transferable. Corporate plans are tied to a single company account; multi-rider access is provided as described for that plan.
- You are responsible for keeping your account and payment information accurate and current.
3. Plans & Pricing
The Membership is billed in U.S. dollars. Annual plans are billed at ten (10) times the monthly price (two months free). Current plans:
| Plan | Monthly | Annual | Everyday discount |
|---|
| Personal Basic | $10 | $100 | 5% |
| Personal Plus | $40 | $400 | 10% |
| Corporate Basic | $25 | $250 | 5% |
| Corporate Plus | $100 | $1,000 | 15% |
Plan perks (free rides, upgrades, champagne, priority service, etc.) vary by plan and are shown at checkout and in your account.
4. Subscription, Billing & Auto-Renewal
- This is a recurring subscription. Your selected plan is charged immediately at signup and then automatically renews each billing period (monthly or annually) until you cancel.
- Payments are processed securely by our payment provider, Stripe. By subscribing you authorize MIUUM to charge your payment method on each renewal until cancellation.
- There is no free trial; benefits begin as soon as your first payment is successful.
- If a renewal payment fails, your Membership may be suspended or canceled and benefits paused until payment is resolved.
5. Cancellation & Refunds
- You may cancel at any time from your account (or via the billing portal). Cancellation stops future renewals.
- Payments are non-refundable. When you cancel, your Membership and benefits remain active through the end of the period you have already paid for, and are not renewed thereafter. We do not provide partial or prorated refunds.
6. Rewards & Benefits Rules
- Everyday discount: your plan’s percentage discount applies automatically to eligible rides.
- Milestone rewards (free ride, First Class upgrade, champagne) are earned as you complete qualifying rides. Only rides with a fare of $50 or more count toward earning rewards.
- Rewards apply to trips of up to 15 miles; mileage beyond 15 miles on a rewarded ride is charged at standard rates.
- The free ride reward is for Business Class or Business Class SUV service. It comps the ride fare only, the standard 20% gratuity for your chauffeur still applies and is charged at booking. Upgrades are earned separately.
- Only one milestone reward may be used per ride and rewards cannot be combined with each other. Your everyday discount and birthday gift always apply on top.
- The member discount does not stack with promotional codes; whichever saves you more is applied.
- Birthday gift: available on Personal plans only, once per calendar year, and requires a date of birth saved to your account. It is 50% off one ride or one complimentary First Class upgrade.
- Rewards and benefits have no cash value and cannot be sold, transferred, or exchanged for cash.
7. Annual Reset (January 1)
Reward progress operates on a calendar-year basis. On January 1 of each year, your ride counters and any earned-but-unused rewards reset to zero. Nothing carries over from one calendar year to the next, progress and rewards do not accumulate into the following year. Plan your reward redemptions before year-end.
8. When Your Membership Ends
If your Membership is canceled or lapses for any reason, your everyday discount, milestone progress, and any earned-but-unused rewards are forfeited when the Membership is no longer active. Re-subscribing starts a new Membership; prior progress and rewards are not restored.
9. Changes to Plans, Prices & Terms
We may change plan pricing, benefits, or these Terms. We will provide reasonable advance notice of material changes (for example, by email or in the app), and changes take effect at your next renewal. Continuing your Membership after a change takes effect constitutes acceptance.
10. Service & Availability
Transportation is subject to our standard booking terms, availability, and service area (Miami-Dade, Broward, and Palm Beach). Priority dispatch, under-2-hour booking, guaranteed peak/event availability, and similar perks apply as described for your plan and are subject to reasonable operational limits.
- Ride cancellations: cancelling an individual ride is separate from cancelling your Membership (Section 5). One cancellation scale applies to every vehicle class, including the Mercedes Sprinter: no charge 4 hours or more before pickup, 25% of the trip less than 4 hours and at least 3 hours before pickup, 50% less than 3 hours and at least 2 hours before pickup, 75% less than 2 hours and at least 1 hour before pickup, and 100% less than 1 hour before pickup or for a no-show. A ride already paid for is refunded in full when cancelled 4 hours or more ahead, and inside that window the unused portion is refunded automatically.
- Passenger and luggage capacity: every vehicle class has a maximum passenger and luggage capacity, shown at booking. If more passengers or luggage arrive at pickup than the reserved vehicle can safely carry, the ride will not be completed. The trip is charged in full, 100% of the fare, and this charge cannot be refunded.
- Child safety seats: Florida law requires children to ride in an appropriate child safety seat. A customer travelling with a child must either request a child seat when booking or bring their own approved seat. If a passenger arrives with a child and no child seat is available, none booked and none provided, the ride cannot legally be completed. This is treated as a no-show: the trip is charged in full, 100% of the fare, and this charge cannot be refunded.
11. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in Miami-Dade County, Florida.
12. Contact
Questions about your Membership? Email support@premiumlane.net or visit premiumlane.net.